FAQs

How can we help you?

We’ve answered some of the most common machine tooling FAQ here. If you can’t find what you’re looking for or need further assistance, feel free to contact us — we’re here to help.

General

Are your prices exclusive of GST and freight?

Yes, all prices are exclusive of GST and freight. Once you place an order, you will receive a confirmation that includes the total cost (GST, freight, and expected delivery dates).

Who is my Area Manager?

Answer appears here...

Is there a local distribution agent in my area?

Dimac’s products are available throughout Australia and New Zealand. Click here to find your local distributor.

Ordering

Online ordering coming soon.

What happens after I place an order with Dimac?

You will receive an order confirmation from our sales support team, which will confirm availability, delivery costs and any prepayments that maybe required.

Can I exchange my order if it’s not suitable?

If your order isn’t suitable, please contact our office to confirm your requirements before returning the item. A restocking fee will apply to any credit, and the customer is responsible for return freight.

Do you ship internationally?

Dimac primarily ships within Australia and New Zealand. For soft jaws, we offer shipping to Australia, New Zealand, and the wider Australasia region. If you’re outside these areas, contact us to discuss potential shipping options.

Turning solutions

What are the signs my chuck needs replacement?

Chucks wear out over time, even with proper maintenance.

Watch for these signs:

  • Higher hydraulic pressure needed to maintain a secure grip.
  • Jaw flaring or kicking out when clamping a workpiece.
  • Loss of concentricity, even with pre-machined soft jaws.
  • Persistent chatter on the workpiece.
  • Worn or damaged master jaw serrations.

If you notice any of these, it’s time to service or replace your chuck to keep machining safe and accurate.

Why is greasing my chuck important?

Greasing your chuck with the right lubricant, like Kitagawa Chuck Grease Pro White, keeps it performing at its best. Proper lubrication reduces friction, increases grip force by 40–70%, and extends the chuck’s life. This grease resists extreme pressure, coolant washout, and centrifugal forces. Regular greasing ensures a consistent grip, reduces wear, and improves machining efficiency while cutting down maintenance and downtime.

What is the recommended greasing process?

We recommend applying two shots of grease per master jaw at the start of each shift. The amount may vary depending on grip cycles, grip force, materials, and operating conditions. Regular greasing reduces friction, keeps maximum grip force, and improves chuck efficiency while extending its life. Always use the manufacturer-recommended lubricant for the best results.

Do you sell master jaws?

Yes, we sell master jaws. However, we would recommend replacing the chuck if the master jaws have been damaged, worn or involved in a crash as this can affect your chuck's performance and accuracy.  If unsure our team is happy to help with expert advice.

Milling solutions

What's the best workholding for 5-axis machining?

Workholding must ensure accessibility, rigidity, and repeatability while allowing full tool access. Lang Technik’s Makro-Grip 5-Axis Vice offers strong clamping with pre-stamping technology for secure holding at low pressure. Lang Technik’s Quick-Point System enables rapid, precise workpiece changes, improving efficiency and machining quality.

Why do I need a stamping unit?

A stamping unit is crucial for achieving precise, repeatable clamping with minimal effort. It enables quick, secure, and consistent workholding for high-precision parts. Pre-stamping technology eliminates the need to machine a dovetail profile, which is not always required for the workpiece. This reduces setup times, protects parts from deformation, and boosts productivity. Systems like Lang Technik’s Makro-Grip offer reliable clamping with fast changeovers, increasing efficiency in both high-mix and high-volume machining.

How can I maximise my twin or multi-pallet horizontal machining centre?

Using modular and high-density workholding—such as tombstones, grid plates, and zero-point systems—minimises setup times and boosts spindle uptime. Lang Technik’s Quick-Point System and OK-Vise’s Multi-Rail System streamline job changeovers while maintaining rigidity and precision, allowing for efficient loading of multiple parts and maximising your HMC’s productivity.

How can I quickly switch between a chuck and a vice on my NC rotary 4th axis?

Most NC rotary tables come with a 3-jaw chuck. Adding a zero-point system allows fast swaps between a chuck, vice, or trunnion. Lang Technik’s Quick-Point System offers even more flexibility with a through-bore option.

How can I reduce my machining centre setup times?

Billets start uniform but often finish non-uniform, making quick workholding changes crucial. A zero-point system enables seamless transitions between vices, chucks, and fixtures, cutting setup times from an hour to minutes. Solutions like Lang Technik’s Quick-Point 96/52 System and Jergens Ball-Lock System boost productivity and efficiency.

I have a 3-axis vertical machining centre. What should I consider for better workholding?

Vertical machining centres have large tables, yet standard vices often underutilise space. A flexible workholding system, like OK-Vise’s Multi-Rail, increases clamping force and allows multiple small or large workpieces without constant reconfiguration, maximising table use and efficiency.

Coolant/Swarf management

What's the best workholding for 5-axis machining?

Workholding must ensure accessibility, rigidity, and repeatability while allowing full tool access. Lang Technik’s Makro-Grip 5-Axis Vice offers strong clamping with pre-stamping technology for secure holding at low pressure. Lang Technik’s Quick-Point System enables rapid, precise workpiece changes, improving efficiency and machining quality.

Why do I need a stamping unit?

A stamping unit is crucial for achieving precise, repeatable clamping with minimal effort. It enables quick, secure, and consistent workholding for high-precision parts. Pre-stamping technology eliminates the need to machine a dovetail profile, which is not always required for the workpiece. This reduces setup times, protects parts from deformation, and boosts productivity. Systems like Lang Technik’s Makro-Grip offer reliable clamping with fast changeovers, increasing efficiency in both high-mix and high-volume machining.

How can I maximise my twin or multi-pallet horizontal machining centre?

Using modular and high-density workholding—such as tombstones, grid plates, and zero-point systems—minimises setup times and boosts spindle uptime. Lang Technik’s Quick-Point System and OK-Vise’s Multi-Rail System streamline job changeovers while maintaining rigidity and precision, allowing for efficient loading of multiple parts and maximising your HMC’s productivity.

How can I quickly switch between a chuck and a vice on my NC rotary 4th axis?

Most NC rotary tables come with a 3-jaw chuck. Adding a zero-point system allows fast swaps between a chuck, vice, or trunnion. Lang Technik’s Quick-Point System offers even more flexibility with a through-bore option.

How can I reduce my machining centre setup times?

Billets start uniform but often finish non-uniform, making quick workholding changes crucial. A zero-point system enables seamless transitions between vices, chucks, and fixtures, cutting setup times from an hour to minutes. Solutions like Lang Technik’s Quick-Point 96/52 System and Jergens Ball-Lock System boost productivity and efficiency.

I have a 3-axis vertical machining centre. What should I consider for better workholding?

Vertical machining centres have large tables, yet standard vices often underutilise space. A flexible workholding system, like OK-Vise’s Multi-Rail, increases clamping force and allows multiple small or large workpieces without constant reconfiguration, maximising table use and efficiency.

Tool management

What's the best workholding for 5-axis machining?

Workholding must ensure accessibility, rigidity, and repeatability while allowing full tool access. Lang Technik’s Makro-Grip 5-Axis Vice offers strong clamping with pre-stamping technology for secure holding at low pressure. Lang Technik’s Quick-Point System enables rapid, precise workpiece changes, improving efficiency and machining quality.

Why do I need a stamping unit?

A stamping unit is crucial for achieving precise, repeatable clamping with minimal effort. It enables quick, secure, and consistent workholding for high-precision parts. Pre-stamping technology eliminates the need to machine a dovetail profile, which is not always required for the workpiece. This reduces setup times, protects parts from deformation, and boosts productivity. Systems like Lang Technik’s Makro-Grip offer reliable clamping with fast changeovers, increasing efficiency in both high-mix and high-volume machining.

How can I maximise my twin or multi-pallet horizontal machining centre?

Using modular and high-density workholding—such as tombstones, grid plates, and zero-point systems—minimises setup times and boosts spindle uptime. Lang Technik’s Quick-Point System and OK-Vise’s Multi-Rail System streamline job changeovers while maintaining rigidity and precision, allowing for efficient loading of multiple parts and maximising your HMC’s productivity.

How can I quickly switch between a chuck and a vice on my NC rotary 4th axis?

Most NC rotary tables come with a 3-jaw chuck. Adding a zero-point system allows fast swaps between a chuck, vice, or trunnion. Lang Technik’s Quick-Point System offers even more flexibility with a through-bore option.

How can I reduce my machining centre setup times?

Billets start uniform but often finish non-uniform, making quick workholding changes crucial. A zero-point system enables seamless transitions between vices, chucks, and fixtures, cutting setup times from an hour to minutes. Solutions like Lang Technik’s Quick-Point 96/52 System and Jergens Ball-Lock System boost productivity and efficiency.

I have a 3-axis vertical machining centre. What should I consider for better workholding?

Vertical machining centres have large tables, yet standard vices often underutilise space. A flexible workholding system, like OK-Vise’s Multi-Rail, increases clamping force and allows multiple small or large workpieces without constant reconfiguration, maximising table use and efficiency.

Let's discuss your CNC machine tool needs